Heat pumps fail differently than furnaces. They have refrigerant circuits, inverter electronics, and outdoor coils exposed to weather — none of which behave like a gas furnace. Our technicians are refrigerant-certified through Technical Safety BC and trained on every major heat pump platform sold in Metro Vancouver.
We service all brands: Mitsubishi, Daikin, LG, Carrier, Trane, Lennox, York, Bosch, Fujitsu, Samsung, Bryant, and Goodman. We diagnose the actual failure (refrigerant leak, compressor, defrost board, EEV, sensor, control board) before quoting any repair — no shotgun parts replacement.
Most Burnaby heat pumps installed in the past decade are out of manufacturer warranty by year 7–10 but still have many years of life if maintained. We extend that life by addressing the small failures before they become big ones.
What's Included
Refrigerant leak detection & recharge
Electronic leak detection, dye testing, and EPA-certified refrigerant handling for R-410A and R-32 systems.
Defrost board / inverter diagnostics
The two most common ducted heat pump failures in Burnaby. Both require board-level diagnostics, not parts swapping.
Outdoor coil cleaning & corrosion treatment
Burnaby's coastal air corrodes outdoor coils, especially in Big Bend and Burnaby Heights. We clean and treat to restore efficiency.
Indoor head deep cleaning
Ductless head fins, drain pans, and blower wheels accumulate buildup over time. Cleaning restores airflow and prevents leaks.
Thermostat & control issues
Communicating thermostats and zoning controllers fail more often than the heat pump itself. We diagnose and replace.
Manufacturer warranty navigation
If your unit is still under warranty, we file the claim and source the OEM part — you pay only labor.
Common Heat Pump Failures in Burnaby
Burnaby's climate is gentle for heat pumps — no extreme cold, moderate humidity — but the city has its own failure patterns. The biggest is corrosion on outdoor coils in Big Bend, Burnaby Heights, and waterfront-adjacent neighborhoods. Salt-laden marine air pits the aluminum fins over 5–8 years and reduces heat exchange efficiency by 15–25%.
Multi-zone ductless systems in Brentwood and Lougheed townhomes have a specific failure pattern: blocked condensate drains in the indoor heads. Drain pans fill, water leaks down the wall, and the unit shuts down. This is usually a 30-minute fix that prevents a $2,000 drywall repair.
Cold-climate heat pumps installed before 2018 in Burnaby Mountain and Capitol Hill homes are now in their second-decade defrost board failure window. We carry replacement boards for the most common platforms.
What Burnaby Homeowners Say
“Had a heat pump installed in our townhouse. They handled the BC Hydro rebate paperwork start to finish — got back $4,500. Installers were on time, tidy, and explained the controls properly.”
“Our top-floor unit was unbearable in July. They installed a quiet ductless system in two days and walked us through the strata approval beforehand. Zero issues, much cooler home.”
“Furnace quit on a Tuesday morning in February. Called HVAC Coquitlam at 8am — tech arrived from Coquitlam by 9:30. New ignitor installed, heating restored before noon. Honest pricing, no upsell.”
Other Burnaby Heating Services
We handle the full heating silo for Burnaby homes — every service below is from the same in-house team, dispatched from Coquitlam.
Burnaby Heating FAQs
The questions Burnaby homeowners ask us most about this service.
What does heat pump repair cost in Burnaby?
How fast can you respond to a heat pump breakdown in Burnaby?
My heat pump is short-cycling — what's wrong?
My ductless head is leaking water — is this a refrigerant leak?
Should I repair or replace my heat pump?
Do you service strata-installed heat pumps in Burnaby?
Heat Pump Down? Call Burnaby's Same-Day Repair Team.
All brands, refrigerant-certified, no overtime charges.
- Response within 1 hour — a real human answers, not a call center.
- Same rates 24/7 — no overtime, weekend, or holiday surcharges.
- Licensed, insured, permitted — Red Seal gas fitters, FSR electricians, $5M coverage.
- Workmanship warranty — 1-year labor warranty plus full manufacturer parts coverage.